btk11 Privacy Policy

01 About This Policy

This Privacy Policy ("Policy") is issued by btk11 ("btk11", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "the Player") who access or use the btk11 platform at btk11.io, including all associated services such as sports betting, live casino, slots, payment processing, and customer support.

This Policy is intended to inform you clearly and transparently about the personal data we collect, the reasons we collect it, the legal bases on which we process it, the parties with whom we may share it, and the rights available to you in relation to that data. We encourage you to read this Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

By registering a btk11 account, making a deposit, or otherwise using the btk11 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein to the extent that consent is the applicable legal basis for any given processing activity.

This Policy was last updated on 1 January 2026. The most current version of this Policy will always be available on this page. We recommend reviewing this page periodically to remain informed of any changes.

02 Data We Collect

btk11 collects personal data across several categories, each of which serves a specific operational or compliance purpose. The categories of data we may collect about you include the following:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Gender (where voluntarily provided during registration).
• Username and password (stored in hashed form — we never store plain-text passwords).
• Nationality and country of residence.

2.2 Contact Data

• Email address, used for account communications, support responses, and transactional notifications.
• Mobile phone number, used for account security verification and (where consented) promotional SMS.
• Residential address, collected as part of identity verification (KYC) processes.

2.3 Financial & Payment Data

• Mobile financial service account identifiers (e.g., bKash wallet number, Nagad account number, Rocket number, Upay account) used to process deposits and withdrawals in Bangladeshi Taka (৳).
• Bank account details where bank transfer is used as a payment method.
• Card details (card number, expiry, billing address) where Visa or Mastercard is used — card numbers are tokenised and never stored in full on btk11 systems.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used.

2.4 Verification Documents

• Copies of government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address documents (utility bills, bank statements dated within 3 months).
• Selfie or liveness check images where enhanced identity verification is required.

2.5 Betting & Gaming Activity Data

• Betting history across all sports markets including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures) and football.
• Casino game session data including games played, wagers placed, outcomes, and session duration.
• Bonus and promotion usage records.
• Account balance history and account status changes.

2.6 Technical & Device Data

• IP address at the time of account registration and each subsequent login.
• Device type, operating system, and browser version.
• Geolocation data (country and city level) derived from IP address.
• Session timestamps and login history.
• Cookie and tracking technology data (see Section 7).

2.7 Communications Data

• Records of your communications with btk11 customer support, including live chat transcripts, email correspondence, and support ticket content.
• Survey responses and feedback submitted voluntarily through the platform.

03 How We Collect Your Data

btk11 collects personal data through the following channels:

• Directly from you during account registration, KYC verification, deposit and withdrawal requests, support interactions, and when you voluntarily update your account profile.
• Automatically through your use of the btk11 platform, via server logs, cookies, web beacons, and similar tracking technologies that record technical and behavioural data.
• From third-party identity verification providers who assist btk11 in confirming the authenticity of identity documents submitted during the KYC process.
• From payment processors including mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) in connection with the processing of financial transactions.
• From fraud prevention and risk management partners who provide signals and intelligence to help btk11 identify and prevent fraudulent account activity.

04 Why We Use Your Data

btk11 uses the personal data collected from you for the following specific purposes:

btk11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.

05 Legal Basis for Processing

btk11 processes your personal data on one or more of the following legal bases depending on the nature of the processing activity:

• Contract performance: Processing is necessary to create and manage your btk11 account, to process bets and casino game sessions, and to handle deposits and withdrawals in Bangladeshi Taka (৳).
• Legal obligation: Processing is required to comply with applicable anti-money-laundering regulations, identity verification obligations, and responsible gaming requirements.
• Legitimate interests: Processing is carried out to protect the security and integrity of the btk11 platform, to prevent fraud and cheating, and to improve the quality of our services — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing is based on your explicit consent where we send you direct marketing communications by email or SMS. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing message.

06 Sharing Your Data

btk11 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Payment Service Providers

We share necessary financial and identity data with payment processing partners including bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) to facilitate the processing of your deposits and withdrawals in Bangladeshi Taka (৳). These providers operate under their own privacy frameworks and are not permitted to use your data beyond the scope of payment processing.

6.2 Identity Verification Providers

During the KYC process, we may share your identity documents and biometric data with specialist third-party identity verification service providers. These providers are bound by strict confidentiality and data processing agreements with btk11 and may not use your data for any independent purpose.

6.3 Game Software Providers

The casino and game products available on btk11 are supplied by third-party software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Certain technical and session data may be shared with these providers in the operation of their game products. These providers are subject to their own privacy and data security standards as certified software suppliers.

6.4 Fraud Prevention & Security Partners

btk11 works with specialised fraud detection and security partners who assist in identifying suspicious activity, preventing unauthorised access, and maintaining the integrity of the platform. Data shared for these purposes is subject to binding data processing agreements.

6.5 Legal & Regulatory Disclosure

btk11 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where required to do so by applicable law, court order, or lawful authority. In such circumstances, btk11 will disclose only the minimum information necessary to comply with the relevant legal requirement.

07 Cookies & Tracking Technologies

btk11 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit btk11.io. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the basic operation of the btk11 platform, including maintaining your login session, storing your account preferences, and enabling secure payment flows. These cookies cannot be disabled without disrupting core platform functionality.
• Performance and analytics cookies: Used to collect anonymised information about how players use the btk11 platform, including which pages are visited most frequently and where users encounter errors. This data is used in aggregate to improve platform performance.
• Functional cookies: Used to remember your language preference, display settings, and other personalisation options that enhance your experience on the platform.
• Marketing and tracking cookies: Used, where you have consented, to deliver relevant promotional communications and to measure the effectiveness of btk11's marketing activities. You may withdraw consent for marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the btk11 platform. For full details on the specific cookies in use, please contact our support team at [email protected].

08 Data Retention

btk11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention principles we apply are as follows:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.

09 Data Security

btk11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following safeguards:

• SSL/TLS encryption: All data transmitted between your device and the btk11 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. The padlock icon in your browser address bar confirms this protection is active.
• Encrypted data storage: Sensitive personal data, including identity documents and payment information, is stored in encrypted form in our secure data infrastructure.
• Access controls: Access to personal data is restricted to authorised btk11 personnel whose roles require it. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Password security: Account passwords are stored using one-way cryptographic hashing algorithms. btk11 staff cannot retrieve your plain-text password under any circumstances.
• Incident response: btk11 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.
• Third-party security standards: All third-party service providers who process personal data on btk11's behalf are contractually required to maintain security standards consistent with those applied by btk11 itself.

10 Your Data Rights

As a btk11 account holder, you hold the following rights in respect of the personal data we process about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within a reasonable period.

10.1 Right of Access

You have the right to request a copy of the personal data btk11 holds about you. We will provide this information in a structured, commonly used format. We may ask you to verify your identity before processing an access request.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For certain data fields, you can update your information directly within your btk11 account settings.

10.3 Right to Erasure

You may request that btk11 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that this right is subject to overriding legal obligations that may require us to retain certain data (e.g., AML and financial record-keeping requirements).

10.4 Right to Restriction

You have the right to request that btk11 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.

10.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on btk11's legitimate interests. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time.

10.6 Right to Withdraw Consent

Where btk11 processes your personal data on the basis of your consent (for example, for direct marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

10.7 Right to Data Portability

Where processing is carried out by automated means on the basis of your consent or contract performance, you have the right to receive a copy of your personal data in a portable, machine-readable format for transmission to another service provider.

11 Children & Minors

The btk11 platform is strictly intended for adults aged 21 years and above. btk11 does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not attempt to register or use the btk11 platform.

If btk11 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the btk11 platform, please notify us immediately at [email protected].

12 Changes to This Policy

btk11 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way we process your personal data, we will notify you in advance via the email address registered to your btk11 account, and by displaying a prominent update notice on the btk11 platform.

Your continued use of the btk11 platform following the effective date of any updated Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should cease using the platform and may request account closure in accordance with the Account Closure provisions in our Terms & Conditions.

The date of the most recent revision is always shown at the top of this page. We recommend reviewing this Policy periodically to stay informed about how btk11 protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btk11 processes your personal data, please contact our data and privacy team using the details below. All inquiries are handled in English and responded to within a reasonable period.

Please note that the email address above is provided as plain text and is not a clickable link. To contact btk11, please copy this address manually into your email client. btk11 will never ask you to share your password or full payment card details over email or any other support channel.